Support
We're here to help. Pick the channel that fits your question — we usually reply within one business day.
For any kind of support — installation, billing, refunds, bugs, Pro plan questions. English, Portuguese (Brazil), or Spanish.
rafaeldacunhacarboni@gmail.com⚡ Response time
- Free plan: within 2 business days
- Pro plan: within 1 business day, priority queue
- Refund requests: within 24h (per Stripe policy)
❓ Common questions
How do I cancel my Pro subscription?
Open the Vibes Flow sidepanel, click Gerenciar assinatura. You'll be taken to Stripe's secure billing portal where you can cancel, update your card, or download invoices. Cancellation takes effect at the end of your current billing cycle.
How do I request a refund?
Email us within 7 days of purchase at rafaeldacunhacarboni@gmail.com with the email you used at checkout. Refunds are processed within 5 business days.
The sidepanel doesn't open / says I'm not on Vibes.ai
Make sure the active tab is on vibes.ai — Vibes Flow only works there. If the tab is right but the sidepanel is stuck, click the Vibes Flow icon in the Chrome toolbar again, or reload the tab.
How do I report a bug?
Email us with a description of what went wrong, your Chrome version, and a screenshot if possible. If it's a Pro user bug, we mark it as P1 and aim to fix in the next release.
Reporting a bug or suggesting a feature?
Before you write, please include:
- Chrome version (chrome://version)
- Vibes Flow version (visible in chrome://extensions)
- Free or Pro plan
- Steps to reproduce the bug
- Screenshot or screen recording if possible